How To Contact JAMB For Complaints, Inquiries,and Other issues

How To Contact JAMB For Complaints: In this article, I will be talking about how to contact or reach out to jamb in case of complaints or inquiries.

It feels quite disturbing to have an issue but can’t find the fastest or easiest way to go about it. There are little inquiries that help cut off some issues that grow into larger problems. This makes information a necessary tool.

Jamb stands for Joint Admission And Matriculation Board. Most students or prospects know about the board, its uses, and its duties. But for the records, it is a pathway between the student and the university education.

Students, parents, guardians, or candidates having difficulties airing out their grievances as per circumstances that arise during/after registration and cbt exams should please read carefully.

Note that the joint admission and matriculation board conducts their exams Annually. by annually I mean once a year, and during this period all prospects are expected to follow the process, of registration, capturing, reprinting of slip, allocation of venue, etc.

It’s of no news now that the Joint Admission and Matriculation Board demands a NIN (National Identity Number) before sending a student’s OTP for registration.

You can also read;

Getting information across to Jamb or making inquiries follows the same. we have two major ways of getting information across to the joint admission and matriculation board.

1. Online method
2. Offline method

Furthermore, we are going to delineate the different methods, how to access it, and the easiest way of getting replies.

1. The Online method

joint admission and the matriculating board has made provision for the online support system. this support system is a virtual method through which candidates, students, and guardians can get information (inquiries) or lodge a complaint to the board.

This service is called the Central Online Support System (COSS). This system is further divided into two;

The service platform for

• JAmb Prospects and candidate
• Guardians or parents

The processes of sending information or complaint across the two categories are almost the same. To access the portal follow the steps below carefully

• Download a Chrome browser, internet explorer, or Firefox application from your google play store if you don’t have one.
• In the search button type in https://www.jamb.gov.ng/support .
• After loading the URL, a central online support system will show three boxes. One is a candidate/ general. support ticket, development partners /central support, and the last one with local support.
• each of these boxes has a description and buttons attached to it. to make complaints either as a student/prospect or as a guardian or parent you click the first box.
• The first box has the description of the candidate/general support ticket and on it is two buttons “Create Support Ticket” and “Acess Supporting ticket”.
• If this is your first time sending a complaint to Jamb, you click on the green button under the first box. This button has the inscription create a support ticket.
• You will have a pop-up menu asking if you are a candidate if you have a registration number click YES and if you don’t click NO.

JAmb Prospects and candidate

• If you are a Jamb candidate and you have a registration number, click yes.
• A “create a candidate support ticket” page will show on your screen.
• You fill the first box with your registration number.
• In the second box, you select the nature of the complaint.
• The third box requires the subject of the complaint.
• The last box with many descriptions entails the body of the complaint. All you want to complain about should be written down in the correct sentences.
• There is an attachment button should in case you have a file or image to attach to your complaint as evidence. This backs up your complaint making it sound authentic.
• Once you are done with filling the boxes, the send box will be highlighted. You press it.
• You have successfully sent a message through the COSS.

Guardians or parents

• If you are a  jamb prospect or guardian you click no, and an interface with the inscription “create a candidate support ticket” appear on your screen
• You fill the first box with your Email. PS: Ensure to use your correct email address which you can access.
• You type your name in the second box and by the side, another box demands your phone number.
• you select the nature of the complaints
• The subject or title
• The next box you will fill has to do with the body of the complaint. For everything you want to inquire about or complain about
• It should be in the correct sentences
• There is an attachment button should in case you have a file or image to attach to your complaint as evidence. This backs up your complaint making it sound authentic.
• After filling the boxes, the send box highlights red. You press it.
• You have successfully sent a message through the COSS.

The online method covers both the student or candidate and the guardian or prospect. This allows you to send messages directly to JAMB. as a candidate or student you will receive an  email through the email you used to open your jamb and  an SMS through the phone number you used in registering your jamb

NOTE: Both parties will receive a message with their Ticket ID. This validates the Complaint that you sent through the COSS.

the ticket ID will be used to track the progress of your complaint. It can be used to get a response to your complaint. Apart from the Ticket ID, you will be sent a message via your mail with a configured URL that will redirect you to the response of your mail once it’s been attended to.

You should read;

How to Create a JAMB Profile | 2023 General Guide

2. Offline method

We have a total of 784 Accredited Jamb centers in Nigeria. This involves all the states across Nigeria.

The disadvantage of using jamb centers is that it might be time-consuming and stressful. but you will get a rapid reply to your complaint. For complaints and inquiries, you can visit any of the jamb centers listed below

Listed above are the different jamb centers in different states with their contact and their valid website.

In any location close to you, log into the jamb website of that state and check the closest jamb center available.

Conclusion

For easy access to information, you need to be inquisitive. always aspire to know more. we discussed about the various methods of laying a complaint to the Joint Admission And Matriculation Board. The online and offline methods. Some persons can choose both methods (offline and online).

Whichever way you choose to use, Please ensure that the files attached to the online complaint are clear and are valid evidence.

Frequently Asked Questions

• How can I check my jamb reply with my ticket ID?

You click on the link https://support.jamb.gov.ng/candidate-support/my-tickets. this will take you to where you can fill in your ticket ID and then check the status of your complaint. it can be pending or processing.

• can I send a COSS to my state jamb center?

No!, you cannot

• How do I send an Email to Jamb?

visit Jamb.gov.ng